Cancellation Policy

  • Strict (grace period): Full refund if cancellation is within 48 hours of booking
  • Cleaning fees are always refunded if the reservation is cancelled before check-in.
  • Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint, notice must be given to Woodlands Retreat within 24 hours of check-in.
  • A reservation is officially cancelled when the guest notifies Woodlands Retreat by phone or email.

For a full refund of accommodation fees, cancellation must be made within 48 hours of booking and at least 14 full days prior to listing’s local check-in time (or 3:00 PM if not specified) on the day of check-in.

For a 50% refund of accommodation fees, cancellation must be made 7 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.

If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.