Frequently Asked Questions

Q: What are your CovID-19 Policies & Procedures?

A: Woodlands Retreat are following the best practice Australian Government guidelines for cleaning and sanitisation of our entire chalet between guests.

Q: How do I book two bedrooms?

A: Our booking system is based per person so you need to book for 3+ persons for the second bedroom:

  • 1-2 persons = 1 bedroom
  • 3-4 persons = 2 bedrooms

If you book 1 or 2 persons this is for one bedroom and the second bedroom will be locked. You will need to book for 3 or 4 people to have access to the second bedroom and ensure we cater enough linen/towels etc.


Q: Will anyone else be on the property when I’m staying there?

A: No.  Whether you book one bedroom (1-2 persons) or the two bedrooms (3-4 persons) you will have the entire property to yourself for the duration of your stay.


Q: Will there be anyone at the Chalet to let me in?

A: No.  Once you’ve confirmed your booking, we’ll send you an email with instructions on chalet entry, directions and WIFI code. If you still have questions – you can always get us on the phone or by email.


Q: Is there WiFi?

A: Yes.  WiFi is available throughout the chalet as well as a smart TV so you can login into your preferred streaming services.


Q: What’s the cancellation policy?


  • If you cancel 30 days (or more) before check in you will receive a full refund
  • If you cancel between 14 and 30 days before check-in, you’ll receive a 50% refund
  • If you cancel between 7 and 14 days before check-in, you’ll receive a 25% refund
  • If guests cancel 7 days or less before check-in you will receive no refund

Q: Are children allowed on the property?

A: No.  Unfortunately due to the presence of an open water body and an unsecured spa area, we are unable to accommodate children on the property.


Q: How far is it to the nearest town?

A: The nearest town is MOUNT BARKER (21.3KM) and the next closest is ALBANY (57.6KM).  There are several fabulous WINERIES nearby and a beautful distillery just down the road!


Q: Is it safe to go Bushwalking?

A: Absolutely.  Like anything, it’s always good to be prepared and there can be snakes during summer, so we encourage you to wear closed shoes and long pants if you go bush walking or hiking – and most importantly – keep your eyes open.  Injuries sustained from wildlife are very uncommon – but if you’re inexperienced bush walking, read this SAFETY GUIDE from the Dept. of Parks & Wildlife – or check out this comprehensive BUSHWALKING SAFETY guide from Parks & Recreation.


Q: Am I allowed to let my worries wash away while I’m at Woodlands Retreat?

A: Yes.  In fact – we insist on it.  We encourage you to turn off your phone, open a book, pop a cork or recline in the hot spa. The world will continue to spin, the birds will sing – so why don’t you take a deep breath and give yourself the break you deserve.

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